_Responsibility of a ticket owner:_

1. If the ticket has a status of "new", the responsibilities of the owner is to:

1. Verify the ticket meta data is correct and modify as necessary
   1. setting for "component"
   2. setting for "milestone"
   3. setting for "priority"
   4. setting for "owner"
2. If the original owner, re-assigns the ticket to a new owner, the ticket will now have a status of "assigned" for the new owner.
3. If the original owner feels they do indeed own the ticket, they should accept the ticket. This will change the status to "accept".

2. If the ticket has a status of "assigned", the responsibilities of the owner is to:

1. if appropriate, re-assign the ticket to another owner within 5 days.
2. change the status to "accepted" within 5 days if they are the correct owner.

3. If the tickets has a status of "accepted", the responsibilities of the owner is to:

1. Resolve the tickets as soon as possible. Preferably within 30 days.

4. If the ticket has a status of "reopened", the responsibilities of the owner is to:

1. Same as the responsibilities of the owner of a ticket in the "assigned" state.